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  • English
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  • free tracked delivery over $600
  • shop online 24/7
  • click & collect available in lee garden two store

Shipping policy

delivery information

For online purchases:

We will deliver all stocked items within 2-5 working days*. Courier costs as stated at the check-out. Please refer to the table below for the rate details. We deliver anywhere in Hong Kong, with the exception of outlying islands and restricted zones.


Delivery Rate:
Order Amount < HK$600 ≥ HK$600
HK Island / Kowloon / NT HK$50 HK$0
Tung Chung / Ma Wan / Discovery Bay HK$150 HK$150

Orders are delivered between 9am and 5pm, Mon to Fri, not including Sat, Sun & public holidays. If orders are undelivered during the first try, our courier will contact you to arrange another delivery attempt. We will attempt delivery up to 2 times before returning your order to the warehouse. If you require additional delivery after that, another round of courier fees will have to be charged. Exceptional circumstances beyond our control such as bad weather or courier delays may cause your order to take longer to deliver.

*Orders placed during holiday season / on sale period may be subject to special delivery arrangements.


Delivery by Mothercare

Orders with heavy or large items will be taken care of by our Mothercare in-house fleet. Our delivery team will contact you to arrange a date.


Assembly service

All products are self-assembly. If you would like the item to be professionally assembled in your home, assembly fee will be charged. Please contact us at online@mothercare.com.hk for details.

The above terms and conditions are applicable for online purchases.

Click & Collect:

We will deliver your order to your selected Mothercare store by the estimated date/time stated in your check-out. You will be notified through email when your order is being dispatched and it will state the estimated date of collection. Collection of order will only be held up to seven (7) weekdays after arriving at the selected store. Please bring a copy of the order invoice as proof of purchase. If the ordered items are not claimed within seven (7) weekdays, it will be shipped back to our warehouse. If you still want to claim your order at the selected store, an additional delivery fee will be charged.

Currently, we offer the Click & Collect service at our store at Lee Garden Two. The above terms and conditions are applicable for online purchases. For more info, do refer to the FAQ below:

  1. What is Click & Collect?

    Other than home delivery, we have introduced a new delivery method where you can now choose to collect your online order at our stores; Lee Garden Two.

  2. Is there a charge for Click & Collect?

    Click & Collect service is free for orders.

  3. How soon can I click & collect?

    You can collect your order within 3 weekdays from the order confirmation date. For the estimated date of collection, you can select the Click & Collect option during checkout and the date will be provided according to the selected store.

  4. How can I choose Click & Collect?

    You will be directed to enter your contact information at the checkout page, under delivery method, you can select “pick up”.

  5. How can I collect my order at store?

    When you place the order, please fill in your full name (for identity verification). You will receive our invoice email after you place the order. Please bring the copy of the order invoice as proof of purchase. Our store’s staff will check your contact number or document for identity verification.

  6. Can someone else collect my order for me?

    If a family member or friend is collecting on your behalf, you will need to email us at online@mothercare.com.hk before the collection. They need to provide their Identification Card, mobile number and the copy of the order invoice. Our store’s staff may check your contact number or document for identity verification.

  7. What happens if I don't pick up my order?

    If the ordered items are not claimed within seven (7) weekdays, it will be shipped back to our warehouse. Please contact online@mothercare.com.hk with your order number to track your parcel and we will contact you back within 2 working days.

  8. Who can I contact to find out more about Click & Collect?

    You can email us at online@mothercare.com.hk or call us at +852 2627 0008. Operation hours from Monday to Friday, 9:00am – 6:00pm, except Saturday, Sunday and public holiday.

  9. I need an item urgently, will it be possible to order online today and collect it in store the next day?

    This service is currently unavailable.

  10. Are all products available for Click & Collect?

    Yes, products which are available online are valid for this service method. However, we recommend to opt for home delivery instead for cots, cot beds, and nursery furniture.

  11. Can I do an exchange for my Click & Collect purchases?

    Please refer to our Exchange Policy.

  12. Who can I contact if I encounter any issues with my Click & Collect purchase?

    You can email us at online@mothercare.com.hk or call us at +852 2627 0008. Operation hours from Monday to Friday, 9:00am – 6:00pm, except Saturday, Sunday and public holiday.

  13. What are the operating hours of the stores that provide Click & Collect service?

    Please refer to our Store Locator.