Welcome to Mothercare

Delivery Information

For online purchases:

We will deliver all stocked items within 3-5 working days*. Courier costs as stated at the check-out. Please refer to the table below for the rate details. We deliver anywhere in Hong Kong, with the exception of outlying islands and restricted zones.

Delivery Rate:

Order Amount < HK$800 ≥ HK$800
HK Island / Kowloon / NT HK$50 HK$0
Tung Chung / Ma Wan / Discovery Bay HK$150 HK$150

Orders are delivered between 9am and 6pm, Mon to Fri, not including public holidays. If orders are undelivered during the first try, our courier will contact you to arrange another delivery attempt. We will attempt delivery up to 2 times before returning your order to the warehouse. If you require additional delivery after that, another round of courier fees will have to be charged. Exceptional circumstances beyond our control such as bad weather or courier delays may cause your order to take longer to deliver.

*Orders placed during holiday season / on sale period may be subject to special delivery arrangements.

Delivery by DPEX

1. The tracking number is provided in your shipping notice email – which is sent to you when your parcel is handed off to DPEX. Your tracking number starts with “218”, followed by nine digits eg “218XXXXXXXXX ".

2. Track at DPEX site: www.dpex.com

3. You can contact DPEX for delivery date changes at 8106 3232.

Delivery by Mothercare

Orders with heavy or large items will be taken care of by our Mothercare in-house fleet. Our delivery team will contact you to arrange a date.

Assembly service

All products are self-assembly. If you would like the item to be professionally assembled in your home, assembly fee will be charged. Please contact us at online@mothercare.com.hk for details.

The above terms and conditions are applicable for online purchases.

For in-store purchases:

For in-store purchases, if you would like us to arrange delivery to your home or provide professional assembly service, please refer to shop assistant for details.

The above terms and conditions are applicable for delivery within Hong Kong. For further clarifications please enquire in store for more details.